Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you and Altaris Casino. By registering an account and accessing our services, you acknowledge that you have read, understood, and agreed to be bound by these terms, our Privacy Policy, and our Bonus Terms.

Eligibility and Account Registration

To use the services provided by Altaris Casino, you must meet the following eligibility criteria:

  • Age Requirement: You must be at least 18 years of age. It is an offense for anyone under 18 to participate in gambling. We reserve the right to request proof of age at any time and may suspend your account until satisfactory documentation is provided.
  • Jurisdiction: You must be a resident of the United Kingdom. Accessing our services from outside the UK or from jurisdictions where online gambling is prohibited is strictly forbidden.
  • Account Ownership: You may only open one account. Multiple accounts for the same individual are prohibited. If we discover duplicate accounts, we reserve the right to close all associated accounts and forfeit any winnings.
  • Verification (KYC): To comply with UK anti-money laundering regulations and licensing requirements, we perform Know Your Customer (KYC) checks. You may be required to provide valid identification, such as a passport or driving license, and proof of address, such as a utility bill.

Account Rules and Security

You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is considered your responsibility.

  • Usage: Your account is for personal use only. You must not use the account for commercial purposes, money laundering, or any other illegal activity.
  • Security: If you suspect that your login information has been compromised, you must notify us immediately at [email protected].
  • Account Closure: You may request to close your account at any time by contacting our support team. We reserve the right to close or suspend accounts that violate our terms or are found to be involved in fraudulent activity.

Bonus and Promotional Terms

Bonuses offered by Altaris Casino are intended to enhance your gaming experience. They are subject to specific requirements:

  • Wagering Requirements: Unless otherwise stated, all bonuses are subject to wagering requirements before funds can be withdrawn.
  • Eligibility: Bonuses are limited to one per person, household, IP address, and payment method.
  • Abuse: We reserve the right to withhold, cancel, or reclaim any bonuses if we suspect abuse, such as "bonus hunting" or the use of patterns designed to guarantee profits.
  • Modification: We reserve the right to change or terminate any promotion at any time without prior notice.

Deposits and Withdrawals

All financial transactions are conducted in accordance with UK financial regulations.

  • Payment Methods: We support various payment methods standard in the United Kingdom. Ensure that the payment account is held in your own name. Third-party deposits are strictly prohibited.
  • Withdrawals: Withdrawals are processed back to the original method used for deposit, where possible. We aim to process withdrawal requests promptly, subject to successful completion of identity verification.
  • Limits: We may impose minimum and maximum transaction limits on deposits and withdrawals.

Responsible Gambling

Altaris Casino is committed to promoting responsible gambling. We recognize that for some, gambling may become a problem.

  • Tools: We provide tools to help you manage your gaming, including deposit limits, loss limits, and time-out periods.
  • Self-Exclusion: If you feel you are losing control, you may request to self-exclude from our platform. During the self-exclusion period, you will not be able to access your account.
  • Support: We encourage you to seek help if you are struggling with gambling. Organizations such as GamCare, GambleAware, and Gamblers Anonymous offer confidential support and advice for those affected by gambling-related issues.
  • Underage Protection: We take proactive measures to prevent underage gambling, including strict identity verification protocols.

Anti-Money Laundering (AML)

Altaris Casino strictly adheres to the Proceeds of Crime Act 2002 and the Money Laundering Regulations.

  • Monitoring: We monitor all transactions for suspicious activity. Any transactions identified as potentially fraudulent or linked to money laundering will be reported to the appropriate authorities, including the National Crime Agency.
  • Source of Funds: We reserve the right to request documentation verifying the source of your funds. Failure to provide such documentation may lead to account closure and the freezing of funds.

Intellectual Property

All content, software, graphics, and design elements on our website are the property of Altaris Casino or its licensors. You are granted a limited license to access and use the site for personal, non-commercial purposes only. Unauthorized use or reproduction is strictly prohibited.

Limitation of Liability

Altaris Casino provides its services on an "as is" and "as available" basis. To the maximum extent permitted by law:

  • We do not guarantee that the services will be uninterrupted, error-free, or free from viruses.
  • We are not liable for any indirect, incidental, or consequential loss arising from your use of the website.
  • Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by UK law.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

  • Complaints: If you have a complaint, please contact our support team at [email protected]. We aim to resolve all disputes fairly and efficiently.
  • Alternative Dispute Resolution: If we are unable to resolve a dispute through our internal complaints process, you may refer the matter to an independent Alternative Dispute Resolution (ADR) provider as recognized under UK gambling regulations.
  • Regulator: Altaris Casino operates in accordance with the standards set by the United Kingdom Gambling Commission (UKGC).

Amendments

We reserve the right to modify these Terms and Conditions at any time. We will notify you of any significant changes via email or through a notice on our website. Continued use of our services following any changes constitutes your acceptance of the updated terms.

Termination

We reserve the right to terminate your account and restrict your access to the website if you breach any of these terms, engage in illegal activities, or if we are required to do so by law or our regulator. Upon termination, any balance in your account may be subject to forfeiture if it is determined that such balance was derived from fraudulent or illegal activity.

Contact Information

If you have any questions regarding these terms, your account, or our services, please do not hesitate to contact our customer support team:

Email: [email protected].