Privacy Policy

Last Updated: July 17, 2026.

Altaris Casino ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you access or use our services at altariscasino.co.

We operate in strict accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). As a licensed operator, we are also subject to regulations set by the UK Gambling Commission (UKGC) regarding player protection, anti-money laundering (AML), and responsible gambling.

If you have any questions regarding this policy or wish to exercise your data protection rights, please contact our support team at [email protected].

Information We Collect

To provide our services, comply with legal requirements, and ensure a secure gaming environment, we collect several categories of personal data:

  • Identity Data: Includes your full name, date of birth, gender, and username.
  • Contact Data: Includes your residential address, email address, and telephone number.
  • Financial Data: Includes information about your payment methods, transaction history, and proof of funds or source of wealth where required by AML regulations.
  • Technical Data: Includes your IP address, browser type, device information, operating system, and login data.
  • Usage Data: Includes information about your activity on our website, such as game history, betting patterns, and duration of sessions.
  • Profile Data: Includes your account settings, preferences, feedback, and survey responses.
  • Health and Vulnerability Data: In compliance with our social responsibility obligations, we may process data related to your gambling habits to identify signs of gambling-related harm or vulnerability.

How We Collect Data

We collect information through:

  • Direct Interactions: Information provided by you during registration, identity verification (KYC), account updates, or while contacting support.
  • Automated Technologies: As you use our platform, we automatically collect technical and usage data via cookies and similar technologies.
  • Third-Party Sources: We may receive information from public records, identity verification agencies, and fraud prevention databases to fulfill our legal and regulatory obligations.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so, primarily:

  • Performance of a Contract: Processing your data to manage your account, process deposits and withdrawals, and provide our gaming services.
  • Legal Obligation: Compliance with UKGC licensing conditions, the Proceeds of Crime Act 2002, and other financial regulations that require us to verify your identity and monitor transactions for fraud or money laundering.
  • Legitimate Interests: Using data to improve our services, ensure network security, conduct statistical analysis, and protect the integrity of our platform.
  • Vital Interests: Processing data to protect you or others, particularly in cases involving suspected gambling harm.

How We Use Your Personal Data

We use your data for the following purposes:

  • Account Management: Creating and maintaining your player account.
  • Regulatory Compliance: Conducting mandatory KYC checks, AML screening, and responsible gambling monitoring.
  • Security: Detecting and preventing fraud, unauthorized access, and other illegal activities.
  • Service Improvements: Analyzing usage trends to enhance our website functionality and player experience.
  • Marketing: Providing you with updates and promotional offers, provided you have explicitly opted in. You may withdraw this consent at any time.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

  • Service Providers: Trusted partners who assist us in operating our platform, such as payment processors, software providers, and identity verification services.
  • Regulatory and Legal Authorities: We may disclose data to the UK Gambling Commission, law enforcement agencies, or other public authorities when required by law.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Responsible Gambling Networks: In cases where it is necessary for your safety, we may share information with appropriate bodies or industry-wide self-exclusion schemes to prevent gambling harm.

International Data Transfers

While we primarily process data within the United Kingdom, some of our service providers may be located outside of the UK. Where we transfer your data internationally, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to provide a level of protection equivalent to that required under the UK GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Under UK gambling regulations, we are required to retain certain player information for a minimum of six years after an account is closed to comply with anti-money laundering and regulatory standards.

Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right of Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your data, provided we are not legally required to retain it.
  • Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
  • Right to Data Portability: You may request that we transfer your data to another service provider.
  • Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing.

To exercise these rights, please contact us at [email protected]. We will respond to your request within the statutory timeframe.

Responsible Gambling and Safety

At Altaris Casino, we take your well-being seriously. We process data to help monitor for patterns of problematic gambling. If you or someone you know is struggling with gambling, support is available. We encourage you to reach out to the National Gambling Helpline:

  • Helpline: 0808 8020 133 (Available 24/7).
  • Support: GamCare provides free, confidential advice and support for anyone affected by gambling.

Security of Your Data

We employ industry-standard technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use encryption (SSL) for data transmission and strictly control access to our databases.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a personalized experience and allows us to improve our site. You can adjust your browser settings to refuse cookies, though this may limit your access to certain areas of the website.

Changes to this Policy

We keep this Privacy Policy under regular review. Any updates will be posted on this page, and where appropriate, notified to you via email. This policy was last updated on July 17, 2026.

Contact Us

If you have any concerns about how your data is handled, please reach out to our support team at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissionerโ€™s Office (ICO).