Responsible Gambling

At Altaris Casino, your well-being is our highest priority. We believe that gaming should be an entertaining, exciting, and ultimately positive experience. While the vast majority of our players enjoy our games safely and responsibly, we recognize that for some, gambling can become a source of stress or hardship. We are committed to providing a safe, transparent, and supportive environment for all our players in the United Kingdom.

Gambling should never be viewed as a way to make money or a solution to financial problems. It is a form of entertainment that requires a clear head and a balanced perspective. If you ever feel that your relationship with gambling is changing, or if you are no longer in control of your gaming habits, we encourage you to pause and use the tools and resources we have provided below.

Our Commitment to Your Safety

Altaris Casino operates under the strict regulations of the United Kingdom Gambling Commission. As a licensed operator, we adhere to rigorous standards designed to protect players, prevent underage gambling, and ensure fair play. We take our social responsibility seriously, utilizing advanced monitoring systems to identify markers of problematic behavior and providing you with the necessary tools to manage your activity effectively.

Understanding Your Limits

The most effective way to keep gambling enjoyable is to remain in control of your time and your money. Before you begin playing, we strongly encourage you to establish clear boundaries.

Deposit Limits

We offer a comprehensive deposit limit system that allows you to set a maximum amount you are willing to spend over a specific timeframe — daily, weekly, or monthly. We highly recommend setting these limits upon creating your account. Should you wish to decrease your limit, it will take effect immediately. Any request to increase your limit will be subject to a 24-hour "cooling-off" period, giving you time to reflect on your decision.

Session Reminders

It is easy to lose track of time when you are immersed in a game. Our session reminders are designed to periodically prompt you regarding how long you have been playing. You can configure these alerts to appear at intervals that work for you, helping you maintain a healthy balance between your online time and other important aspects of your life.

Cooling-Off Periods

If you feel that you need a short break from our platform, you can initiate a cooling-off period. This tool allows you to restrict access to your account for a period ranging from 24 hours up to six weeks. During this time, you will not be able to log in or make deposits, and you will be removed from our marketing distribution lists. It is a proactive step to help you regain your perspective.

Taking a Longer Break: Self-Exclusion

If your gambling is causing you significant distress or you find that you cannot stop despite wanting to, we offer a formal self-exclusion service. Self-exclusion allows you to block access to your Altaris Casino account for a period of six months up to five years.

Once a self-exclusion request is processed, we will take all reasonable steps to ensure you do not receive any further marketing communications from us and that you cannot access your account. We strongly encourage you to also consider self-excluding from any other gambling operators you may have accounts with to ensure comprehensive protection.

Identifying the Signs of Problem Gambling

Recognizing the signs of a gambling problem is the first step toward seeking help. Ask yourself the following questions:

  • Do you spend more time or money than you originally intended?
  • Do you feel the need to chase losses to win back money you have lost?
  • Has gambling caused arguments with family or friends?
  • Do you prioritize gambling over your work, education, or social responsibilities?
  • Do you feel anxious, guilty, or irritable when you are not gambling?
  • Do you use gambling as a way to escape from stress or problems in your daily life?
  • Are you borrowing money or selling belongings to fund your gambling activity?

If you answered "yes" to any of these questions, please reach out for professional support. You are not alone, and there are many organizations specifically dedicated to helping individuals in the UK manage these challenges.

Professional Support and Helplines

There is no shame in asking for help. Professional, confidential, and free support is available to everyone in the United Kingdom. We urge you to contact these organizations if you feel your gambling is becoming a concern:

  • GamCare: As the leading provider of information, advice, and support for anyone affected by gambling harms, GamCare operates the National Gambling Helpline. They offer free, confidential, 24/7 support via telephone and live chat.
  • BeGambleAware: This organization provides extensive information on how to gamble safely, how to recognize signs of harm, and how to access local treatment services. Their website is a comprehensive resource for tools and advice.
  • National Gambling Treatment Service: A network of organizations in the UK that provide free, confidential treatment for gambling-related harms. This includes everything from brief interventions to more intensive, personalized therapy.
  • Gamblers Anonymous (UK): A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. They host regular meetings across the UK.

Protecting Minors

At Altaris Casino, we are strictly prohibited from allowing anyone under the age of 18 to gamble. Protecting minors is a fundamental aspect of our responsibility.

  • Verification: We conduct thorough age-verification checks on all new accounts. If we are unable to verify the age of a customer, we will suspend the account until sufficient documentation is provided.
  • Parental Controls: We advise parents and guardians to install filtering software on home computers and mobile devices to prevent minors from accessing gambling websites. Examples include software that monitors or restricts internet access for young people.
  • Shared Devices: If you live with minors, please ensure that your login credentials, passwords, and payment information are never stored on shared devices and remain confidential.

Staying Informed and In Control

Responsible gambling is about staying informed. We believe that transparency is key to a healthy relationship with gaming. We provide easy access to your full account history, including all deposits, withdrawals, and individual game sessions. Reviewing your activity regularly can provide valuable insights into your spending habits and ensure you are sticking to your personal budget.

Always remember that gambling should be a fun activity, not a way to handle finances. If you feel that you have lost control, the most important action you can take is to reach out to one of the organizations listed above or contact our dedicated customer support team. Our support team is trained to assist you with setting up limits or initiating self-exclusion and can provide information on how to access further help.

We are here to support you in maintaining a balanced approach to your gaming. Your health and happiness are far more important than any game.