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At Altaris Casino, we believe that gaming should always be a source of entertainment and excitement. We are committed to providing a safe, transparent, and controlled environment for all our players. Your well-being is our top priority, and we encourage you to approach gaming as a form of leisure, never as a way to solve financial problems or generate income.

Playing responsibly means staying in control and being aware of the risks. While for most people gaming is a fun activity, for some, it can become problematic. We want to support you in maintaining a healthy relationship with our platform.

Your Personal Control Tools

We provide a suite of robust tools designed to help you stay within your limits and keep your gaming experience enjoyable. You can manage these settings directly in your account dashboard at any time.

  • Deposit Limits: Set your own boundaries. You can define daily, weekly, or monthly deposit limits to ensure you never spend more than you have planned. We recommend setting these limits immediately upon registering your account.
  • Time Limits: It is easy to lose track of time when you are having fun. Use our time management tool to limit the amount of time you spend logged into your account during a day or month. Once the limit is reached, you will be automatically logged out.
  • Cooling-Off Period (Self-Suspension): If you feel you need a short break to step back and reflect, you can temporarily suspend your account. During this period, you will not be able to deposit or play, and we will stop sending you marketing communications.
  • Self-Exclusion: If you feel that your gaming is no longer under control, we offer a self-exclusion tool. This is a more formal step that blocks your access to your account for a longer period (usually starting from 3 months). During this time, your account will be inaccessible, and we will do our best to ensure you are removed from all promotional mailing lists.

If you are ever unsure about how to adjust these settings, our customer support team is here to assist you with empathy and discretion.

Recognizing the Signs of Problematic Gaming

It is vital to be honest with yourself about your gaming habits. If you recognize any of the following signs, it may be time to take a break or seek professional help:

  1. Spending more time or money on gaming than you can afford.
  2. Chasing losses in the hope of winning back what was lost.
  3. Borrowing money or selling belongings to fund your gaming.
  4. Neglecting responsibilities, such as work, family, or personal health, to play.
  5. Feeling irritable, anxious, or depressed when you are not playing.
  6. Keeping your gaming activities a secret from friends or family.

If you answer "yes" to any of these, please reach out for support. You are not alone, and there are many people ready to help you regain control.

Seek Help and Support

If you or someone you know is struggling with a gambling problem, there is professional help available in Poland. We encourage you to contact organizations specialized in addiction therapy and support.

Professional Assistance in Poland

  • National Gambling Helpline: You can contact the telephone helpline dedicated to people suffering from behavioral addictions and their families. Phone: 801 889 880 Website: psychologia.edu.pl.
  • Stowarzyszenie "Nie Gram": An organization formed by former players, psychologists, and addiction specialists who offer free individual consultations, support groups, and workshops. Phone: 791 880 878 Email: [email protected] Website: niegram.org.
  • Centrum Konsultacyjne AKMED: Offers professional counseling and therapy for individuals struggling with compulsive behaviors, including gambling. Phone: 608 521 431 Email: [email protected].

Our Commitment to Integrity

Altaris Casino operates with the highest standards of integrity. We strictly adhere to the principles of responsible gaming as part of our commitment to our players.

  • Age Verification: We maintain a strict policy against underage gambling. Only individuals aged 18 and over are permitted to register and play on our site. We employ rigorous age verification processes to prevent minors from accessing our services.
  • Fair Play: All our games are based on certified Random Number Generator (RNG) technology, ensuring fair outcomes for every player.
  • Transparent Information: We provide clear information regarding our terms and conditions, game rules, and the mathematical odds of the games we offer.

Important Information for Polish Players

As a player in Poland, it is important to be aware of the legal context. The gambling market in Poland is strictly regulated by the Ministry of Finance. These regulations exist to provide a framework for safe and legal gaming.

Playing at licensed and regulated operators ensures that you are protected by Polish law and that the operator is held to high standards of consumer protection and responsible gaming practices. Always verify the status of the casino you choose and ensure you understand your rights and the obligations of the operator.

Remember, gambling should always remain a hobby. If it stops being fun, it is time to stop. Whether you need to set a limit, take a short break, or speak with someone about your habits, we are here to support your journey toward a healthier gaming experience. Your health and peace of mind are far more important than any game.